This site allows you to print a pre-paid, pre-addressed waybill to return your unwanted Dell-branded and non-Dell branded equipment (with purchase of a new Dell) for recycling.
Simply fill out the Online Waybill Form on the next page, print your waybill, and attach it to your packed equipment. Then just follow the instructions on the waybill to contact Fedex for pickup.
|No, our Mail-back, Dell Reconnect and Printer Supplies Recycling programs all offer free shipping and recycling.|
|The Dell Techforward Guaranteed Buyback Plan offers credit toward a new Dell system to customers who are purchasing a new computer and want to upgrade within two years. Please visit TechForward.com to learn more.|
|If you're interested in obtaining a donation receipt for your computer donations, Dell Reconnect is a great drop-off program that offers this service. Dell Reconnect is a partnership with Goodwill® that provides free and responsible computer recycling − of any brand and in any condition − at over 2,000 Goodwill locations throughout the United States and Canada. Receipts are provided upon request. Consult with your tax advisor on how to value your donation. To find a participating Goodwill location nearest you please visit dell.com/reconnect|
|Each Dell recycling program accepts different products so please visit our FAQ page to find out which program works for you.|
The Dell Reconnect program accepts all consumer computer batteries. Please visit dell.com/reconnect to find a participating Goodwill® location near you to drop off.
For any other battery recycling needs, please visit call2recycle.org to find the nearest battery recycling location near you.
|Yes, either through our Mail-back Service or the Dell Reconnect program.|
|Dells recycling programs will accept products in any condition, including non-working equipment.|
|For US products ONLY, please visit dell.com/recycling to learn more about our shipping options and get instructions.|
|In an effort to minimize impact on the environment, Dell does not provide packing materials.|
|Yes, so long as the weight of the box doesn't exceed 150 pounds and the maximum dimension for US domestic packages is 108 inches in length or 165 inches in length plus girth. Girth is defined as two times the width plus two times the height (2xW + 2xH).|
|There is no limit to the number of items that may be shipped to Dell for recycling. There should be one printed shipping label per box.|
|The weight may not exceed 150 lbs and the maximum dimension for US domestic packages is 108 inches in length or 165 inches in length plus girth. Girth is defined as two times the width plus two times the height (2xW + 2xH).|
|The Dell Reconnect program is a partnership with Goodwill® that provides free and responsible computer recycling of any brand, in any condition, at over 2,000 Goodwill locations throughout the United States and Canada. Please visit dell.com/reconnect to find a participating Goodwill nearest you to drop-off your old computer equipment.|
|Dell does not accept liability for lost or confidential data or software. You are responsible for backing up any valuable information and erasing sensitive data from the hard drive. Before you ship or drop off the products for recycling, you are responsible for: (a) deleting the data on the hard-disk drives and any other storage devices in the products; (b) backing up or transferring any data prior to deletion; and (c) removing any removable media, such as diskettes, CDs, or PC Cards. (See: FAQ on Recycling FAQ for additional information.) Dell does not accept liability for lost or confidential data or any software.|
|Our consumer recycling programs do not offer this service however please visit Dell's Asset Resale and Recycling program to learn about our safe and secure recycling services for commercial customers.|
|No. As outlined in Dell Electronics Disposition Policy, electronic waste is not exported to developing countries (Be a Responsible Neighbor). Dell does not permit Electronic Waste to be exported from developed (OECD/EU) to developing (non-OECD/EU) countries either directly or through intermediaries.|
|Yes, Dell offers free computer recycling to consumers and businesses worldwide. Please visit Dell Global Recycling to find specific programs and services in your country.|
Dell offers "Free and Convenient" Takeback programs that are designed with the home/residential user in mind, who may have one (possibly two) Dell products for disposition. To learn more about the recycling programs offered for the consumer, log on to www.dell.com/recycling.
Dell offers an asset recovery services (ARS) program designed for commercial businesses and schools. To learn more about this offering please visit our website at Asset Recovery & Recycling Services or contact your Dell sales representative to identify the right commercial service that handles this work completely. Dell’s commercial Takeback programs include coming on-site to pick up the equipment, ship it to our nearest responsible recycling partner, test it for any possible reuse/resell opportunities, proper data destruction, and item level reporting with any customer-reimbursable value that was recovered from the equipment. Additionally, Certificates of Disposition are provided for each item.
|Yes. Please visit dell.com/recycling to find the right program for you. You can recycle your old Dell branded printer for free anytime. Dell will recycle your old non-Dell printer for free when you purchase a new Dell printer.|
|If you cannot find your answer here, please email us at firstname.lastname@example.org.|